Access Control

UGA Andover Access Control

Who Supports UGA Access Control?

Andover now has it's own Help Desk which is manned by the IT staff at Physical Plant. There, you can find announcements on whether there are campus wide issues, Frequently Asked Questions, and a Help Desk Ticketing system where you can track your issues.

"What if I am not in charge of access control for my building? Is there any information there for me?" Actually, there is. You can find some basic information such as who is th Andover contact for your building and what to do in the event of trouble. There is even a contact form for you to help you find your Andover designated person.

Andover is simply the University of Georgia Access Control solution. The Andover Help Desk also supports some of the CCTV cameras around campus. See our FAQ section on the Help Desk if you are not sure which camera systems that we support. As always, let us know how we can help you make UGA more secure!

What is Andover?

Reference guide to Continuum

Possession of an UGAcard in and of itself will not constitute access to a building. Rather, departments within buildings using Continuum will determine an individuals' access to their building.

Overview, history, and requirements:

The system manufacturer, Andover Controls, is a Massachusetts based corporation with offices in 350 locations around the globe. Andover Controls designs, manufactures, and markets advanced microcomputer-based "intelligent building" control systems. Operational Security System, Inc. (OSS), an Atlanta based corporation, has been contracted to install the new system, as well as uploading associated software and coordinating requisite training for departmental administrators.

The system selected for use on campus is the Andover Continuum security management system. Continuum is a Microsoft Windows NT-based, color graphic user interface system, which utilizes the industry standard Ethernet TCP/IP protocol, SQL database. As such, the campus SCAS will allow departments that have special needs, to centrally manage their security access requirements. Specific features include:

System requirements for a dedicated Client:

It is the responsibility of the user department to provide a computer (Departmental workstation) that will be utilized for the Security Card Access System. As part of the contract, the contractor, OSS, Inc., will provide the software. The system requirements for the departmental workstation are:

Arming and Disarming

From a on-site hard-client you may reset the building alarm in the event you had to disarm the building after hours. Please keep in mind that not all buildings contain a hard-client. Those buildings who do not have a hard-client, may also have the ability to perform the same actions via Webclient. Both features are at an additional cost, so not all buildings contain a "building dis-arm option."

If you enter a door with your UGA Card, no alarm will be set off from the door. But your building may also contain Motion Detectors or Glass Break Detectors as well. Be sure to check with your Building Andover Contact before enterring a building after hours.

Faulty motion detectors or door contacts: Should a motion detector malfunction and cause a false alarm, place a Help Desk ticket immediately and follow it up with an e-mail to andover@ppd.uga.edu. If it is after hours, please call UGA Police Dispatch at 706-542-2200.

Multiple Records for the same person

If a person has an UGAcard that is also a Proximity card there will be two records for that person. From a client one record will match the 16 digit UGA ID number and the other will be a four to six digit number that matches the proximity card number. >From the web client these are easier to distinguish between as the UGA card will be prefixed with an A and the proximity will be prefixed with a P.

Service Calls

The first step is to contact the Andover Help Desk Team. There are three ways to do this. You can either go to http://andoverhelpdesk.ppd.uga.edu/, e-mail andover@ppd.uga.edu, or call 706-542-7419. However, the placing a Help Desk Ticket or E-Mailing is the recommended method. In the event of an emergency, you can also call Physical Plant Work Orders to have the Key Shop Dispatched immediately to secure the building.

If you have a situation where you need to call after hours, please call UGA Police Dispatch at 706-542-2200. They will make the decision of who to contact from there if they are not able to fix it. The Andover Help Desk is manned from 8AM to 5PM Monday through Friday.

Schedules

Doors and building alarms may be scheduled in five, ten, fifteen, thirty, and sixty minute intervals. Once in the scheduling screen right click and open the object that needs to be adjusted. Doors that have been edited will show white instead of the color that is assigned to that operating day. Normal weekday schedules will be yellow in color, weekends will be pale blue, and holidays will be red.

Doors are not locking or unlocking according to schedule:
  1. Check the schedule and make sure it is correct.
  2. If the schedule is correct, try changing it and then change the schedule back to its original settings. This will cause the schedule information to be sent to your net controller again.
  3. Are there any noticeable problems with the door or card reader (i.e., door not shutting properly, card reader damaged, etc.) If there is physical damage to the door, or if there is damage to the card reader please contact work orders at the physical plant and explain the nature of the problem.
Doors are not unlocking when people swipe their Cards:
  1. Are the Cards being swiped correctly?
  2. Are there any visible signs of damage to their card? (Damaged cards will need to be replaced, Keep in mind that the magnetic stripe on the cards can easily be damaged.)
  3. Are there any noticeable problems with the door or card reader (i.e., door not shutting properly, card reader damaged, etc?) If there is damage to the door please contact physical plant work orders.
  4. If only a few people cannot access the door, and others are not having problems, make sure they have the proper access.
  5. Is the light on the card reader flashing when a card is swiped through it? Does it flash from red to green or only flash red? If the card reader light does not flash, please contact work orders at the physical plant.
What is the address for the Continuum webclient?

The address is https://webclient.uga.edu/

** Useful Tip **

WHO DO I CALL?

The Access Control Help Desk is manned from 8AM - 5PM Monday through Friday. If you have an Andover problem after hours, who do you call? UGA Police Dispatch at (706) 542-2200.