Access Control

Access Control

Reference guide to Continuum

Possession of an UGAcard in and of itself will not constitute access to a building. Rather, departments within buildings using Continuum will determine an individuals' access to their building.

Overview, history, and requirements:

The system manufacturer, Andover Controls, is a Massachusetts based corporation with offices in 350 locations around the globe. Andover Controls designs, manufactures, and markets advanced microcomputer-based "intelligent building" control systems. Operational Security System, Inc. (OSS), an Atlanta based corporation, has been contracted to install the new system, as well as uploading associated software and coordinating requisite training for departmental administrators.

The system selected for use on campus is the Andover Continuum security management system. Continuum is a Microsoft Windows NT-based, color graphic user interface system, which utilizes the industry standard Ethernet TCP/IP protocol, SQL database. As such, the campus SCAS will allow departments that have special needs, to centrally manage their security access requirements. Specific features include:

System requirements for a dedicated Client:

It is the responsibility of the user department to provide a computer (Departmental workstation) that will be utilized for the Security Card Access System. As part of the contract, the contractor, OSS, Inc., will provide the software. The system requirements for the departmental workstation are:

Arming and disarming

From a client you may reset the building alarm in the event you had to disarm the building after hours. Anytime you enter the building after hours with your ID the system disarms. In order to rearm the system from the client station click on the green "ARM" icon. Once you click on this Icon you only have 30 seconds to exit the building before the alarm is set.

Faulty motion detectors or door contacts: Should a motion detector malfunction and cause a false alarm you may disable it until OSS is able to come out for a service call. In order to disable the door, or motion detector that is malfunctioning log into continuum and click on the "systems & status" icon. Once here choose "inputs," and then look for the door or motion detectors number that was on the alarm readout. Once you locate the faulty door or detector right click and select disable. Keep in mind that once a point has been disabled it WILL NOT alarm.

Multiple Records for the same person

If a person has an UGAcard that is also a Proximity card there will be two records for that person. From a client one record will match the 16 digit UGA ID number and the other will be a four to six digit number that matches the proximity card number. From the web client these are easier to distinguish between as the UGA card will be prefixed with an A and the proximity will be prefixed with a P.

Service Calls

The first step is to contact physical plant work orders and they will in most cases be the first responder and place warranty calls in the event that they are needed. In the unlikely event you have to place a service call you may do so by emailing OSS at service@ossatl.com , or calling them at (404) 352-0025. If you call after hours it may take up to one hour for the on call service tech to return your call. Keep in mind that the Universities service contract allows OSS up to 24 hours to respond to a call. For this reason it is suggested that you always go through the physical plant first.

Schedules

Doors and building alarms may be scheduled in five, ten, fifteen, thirty, and sixty minute intervals. Once in the scheduling screen right click and open the object that needs to be adjusted. Doors that have been edited will show white instead of the color that is assigned to that operating day. Normal weekday schedules will be yellow in color, weekends will be pale blue, and holidays will be red.

Doors are not locking or unlocking according to schedule:

  1. Check the schedule and make sure it is correct.
  2. If the schedule is correct, try changing it and then change the schedule back to its original settings. This will cause the schedule information to be sent to your net controller again.
  3. Are there any noticeable problems with the door or card reader (i.e., door not shutting properly, card reader damaged, etc.) If there is physical damage to the door, or if there is damage to the card reader please contact work orders at the physical plant and explain the nature of the problem.

Doors are not unlocking when people swipe their Cards:

  1. Are the Cards being swiped correctly?
  2. Are there any visible signs of damage to their card? (Damaged cards will need to be replaced, Keep in mind that the magnetic stripe on the cards can easily be damaged.)
  3. Are there any noticeable problems with the door or card reader (i.e., door not shutting properly, card reader damaged, etc?) If there is damage to the door please contact physical plant work orders.
  4. If only a few people cannot access the door, and others are not having problems, make sure they have the proper access.
  5. Is the light on the card reader flashing when a card is swiped through it? Does it flash from red to green or only flash red? If the card reader light does not flash, please contact work orders at the physical plant.

What is the address for the Continuum webclient?

The address is http://webclient.ppd.uga.edu/

When I am logged onto the webclient, why doesn't anything display after I am logged in?

You will need to install the Sun java client. You can download it from www.java.com